Books by state

Books by state

As one of our family road rules, we agreed to listen to an audio book set in each state we visit. As the path has changed each day, we’re a little off schedule. For instance, we didn’t want to pass up on some great literature just because California...
Wisdom vs. Intellect

Wisdom vs. Intellect

Earlier this week I posted on Knowledge vs. Intellect. I loved the comments, PMs and dialogue that followed… thank you! It all sparked this new thought: if we’re differentiate knowledge vs. intellect, how might we define wisdom? Let’s start with...
Say ‘yes’!

Say ‘yes’!

I’m so excited to speak with a couple thousand graduating students entering the retail world today! I’m in New York doing a keynote for the NRF (National Retail Federation), and love speaking with young people, both encouraging and learning from those in a...
What is successful CX?

What is successful CX?

I recently had the great opportunity to talk with frog design on customer experience. Our days are peppered with so many acronyms: CX, UI, HCD, AI, MR….. what’s really important at the end of the day? You can view the full interview here. To me, designing...