Purposeful, Global Leadership

Purposeful, Global Leadership

In a recent interview with Emotive Group, I shared some thoughts on what leaders should be thinking about in the COVID-19 world. Exercise a new level of agile strategic thinking: We need to stop thinking of “post-COVID” as a solid milestone. Rather than expecting to...
What is successful CX?

What is successful CX?

I recently had the great opportunity to talk with frog design on customer experience. Our days are peppered with so many acronyms: CX, UI, HCD, AI, MR….. what’s really important at the end of the day? You can view the full interview here. To me, designing...