It’s time to unhurry.

It’s time to unhurry.

What’s the opposite of care? Perhaps indifference would be a logical answer. But quite often, the answer is: hurry. You see, I believe few people are truly indifferent to those around them. Their bigger challenge is that of limited time + too much going on. A....
What’s your power plug?

What’s your power plug?

What’s your “power plug?” Because my daughter carries so much to school every day, I was looking for a way to reduce her load. I asked her why she carried her power plug to school every day, even though she charges her laptop at home each night. She answered, “Mom,...
What is successful CX?

What is successful CX?

I recently had the great opportunity to talk with frog design on customer experience. Our days are peppered with so many acronyms: CX, UI, HCD, AI, MR….. what’s really important at the end of the day? You can view the full interview here. To me, designing...