The Present

This site has now been live for a few months. I launched it in the midst of my “professional halftime”; after 20+ years in the corporate world, I took the summer off to invest in my family (last year, we moved back to the States after eight years in China) and to write a book.

January was the most amazing month! I finalized the book proposal with my agent (Karen Murgolo is AWESOME!) and started a new job. I found myself in the heart of serendipity. Even if I tried to orchestrate it, I could never have coordinated it for both those milestones happen at the same time, much less in the same week!

So here I am, starting an exciting new job even while Karen shares the book proposal with publishers. 2020 will be an exciting year indeed!

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It’s time to unhurry.

What’s the opposite of care? Perhaps it’s not indifference; it’s hurry. How do we unhurry and maintain a posture of caring presence?

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What is successful CX?

I chatted with frog design about designing outstanding customer experiences in China. The principles are relevant anywhere, I think.

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© 2019 Social Legacy

Built by Mister Foster

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