Wisdom vs. Intellect

Wisdom vs. Intellect

Earlier this week I posted on Knowledge vs. Intellect. I loved the comments, PMs and dialogue that followed… thank you! It all sparked this new thought: if we’re differentiate knowledge vs. intellect, how might we define wisdom? Let’s start with...
Say ‘yes’!

Say ‘yes’!

I’m so excited to speak with a couple thousand graduating students entering the retail world today! I’m in New York doing a keynote for the NRF (National Retail Federation), and love speaking with young people, both encouraging and learning from those in a...
What is successful CX?

What is successful CX?

I recently had the great opportunity to talk with frog design on customer experience. Our days are peppered with so many acronyms: CX, UI, HCD, AI, MR….. what’s really important at the end of the day? You can view the full interview here. To me, designing...
Trust your gut.

Trust your gut.

I’ve often thought about decisions through the lens of Head + Heart. Head: “Does this make sense?” “Does it appeal to me intellectually and can I understand value in a tangible, data-based way?” Heart: “Does this align with my...
The art and intention of gathering

The art and intention of gathering

I was recently in Minneapolis when I heard about Third Haus (Thanks, Jordan!) Referred to as “a network and lab space for the retail industry,” how could I not go check it out? A new place to write my book, perfect! Lots of important themes emerged:...